Subject: Re: RA160827
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Thu, 5 Mar 2020 12:10:03 -0700 (MST)

Client has created the SO for the replacement unit, apologize to the customer that there was a clerical error and we have corrected it. They should receive an email confirmation with the tracking details shortly. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Thursday, 5 March, 2020 22:21:55 
Subject: Re: RA160827 

flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 5 March, 2020 22:00:48 
Subject: RA160827 

RA160827 chat 

Unit was received on 2/6/2020. RA was placed form exchange. Customer wants to know the status.