Subject: Re: CASE1447380
From: Rosette Modiri <[email-masked]>
To: Pulkit Kadian <[email-masked]>
Date: Thu, 5 Mar 2020 11:32:09 -0700 (MST)

thanks. 

From: "Pulkit Kadian" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 5 March, 2020 22:44:29 
Subject: Re: CASE1447380 

As checked tracking number available now and same informed to the customer. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pulkit Kadian" <[email-masked]> 
Sent: Thursday, March 5, 2020 3:00:27 AM 
Subject: Re: CASE1447380 

So, has been created already, SO1430229 for replacement. SHould get tracking by the end of today if not tomorrow. 

Please inform the customer. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pulkit Kadian" <[email-masked]> 
Sent: Thursday, 5 March, 2020 02:57:53 
Subject: Re: CASE1447380 

As per client, there is still quite a delay in QC/RA services right now. I am not sure how far back. But since the unit had been received over a month ago we can process SO for adv. replacement. 

We can create an SO for advance replacement. Please let me know or saif for help on creating this SO. 

From: "Pulkit Kadian" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 5 March, 2020 02:42:05 
Subject: CASE1447380 

Hi 

CASE1447380 - We received the unit on 01/20/2020 but till now there are no updates by the technical team. 

Kind Regards, 
pulkit