Subject: Re: Need to confirm
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Thu, 5 Mar 2020 08:34:30 -0700 (MST)

If the cx provides the proof, please let them know that this is apparently normal for our non-lithium hoverboards. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Wednesday, 4 March, 2020 21:08:55 
Subject: Re: Need to confirm 

none of our boards have two batteries, we need to confirm if this is our product. Please ask the customer to provide photos of the logo sticker on the bottom of the board and proof of purchase as well. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Wednesday, 4 March, 2020 20:57:27 
Subject: Re: Need to confirm 

flagged 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 4 March, 2020 04:01:45 
Subject: Need to confirm 

Hi Rosette, 

The customer has sent a photo of the hoverboard and there are two batteries. I have attached the photo. The customer is asking why my unit is having 2 batteries your tech says there should be one. Please see the photo and let me know. 

Case: CASE1446358 
Regards, 

Nazmul.