Subject: Re: CASE1447309
From: Pankaj Thapliyal <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 5 Mar 2020 07:56:48 -0700 (MST)

Please reflag this case. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Thursday, March 5, 2020 1:14:01 AM 
Subject: Re: CASE1447309 

we need to wait for our SB team to get back, probably tomorrow. please remind me this case tomorrow to reflag to them again. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Thursday, 5 March, 2020 00:56:26 
Subject: Re: CASE1447309 

flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 5 March, 2020 00:25:51 
Subject: CASE1447309 

CASE1447309 

The customer wants refund status...................... RA161530 

Customer claimed that they haven't received their unit back from repair, even after checking with neighbors. As per UPS tracking number , the unit got delivered at the final attempt on 01/30/2020.