Subject: Re: CASE1445860
From: Rosette Modiri <[email-masked]>
To: Pulkit Kadian <[email-masked]>
Date: Mon, 2 Mar 2020 15:08:36 -0700 (MST)

let the customer know if they are comfortable with replacing the LCD assembly (this does involve dealing with the wiring) we can send them a replacement, otherwise we would have to open a UPS claim. 

From: "Pulkit Kadian" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 2 March, 2020 23:30:27 
Subject: CASE1445860 

Hi, 

CASE1445860- The customer received the unit after the repair from us and found that the scooter's screen is cracked and is no longer functional. 

Regards, 
Pulkit