Subject: Re: CASE1445498
From: Rosette Modiri <[email-masked]>
To: Pulkit Kadian <[email-masked]>
Date: Mon, 2 Mar 2020 09:10:49 -0700 (MST)

flagged 

From: "Pulkit Kadian" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 1 March, 2020 01:03:41 
Subject: CASE1445498 

Two duplicate RA was placed due to which Customer used the wrong one and send unit using the wrong one, which had agent closed within a few minutes of making RA- [ https://277620.app.netsuite.com/app/accounting/transactions/transaction.nl?id=81904964 | RA157650 ] (wrong one). The right one is RA157652, which is on the customer page. 

The customer contacted using the different email address and filled the RMA. 

CASE1445498