Subject: CASE1444552
From: Pulkit Kadian <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 27 Feb 2020 16:28:35 -0700 (MST)

Hi Rosette 

CASE1444552- Kindly assist me the proceedings in this case as customer is unable to power on of the Swagsurf when the battery is plugged in, and also the battery not showing successful charging when plugged into the charger. 

Please assist if there is any troubleshooting for this or we have to go with RA.