Subject: Re: CASE1441979
From: Pulkit Kadian <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 27 Feb 2020 15:58:18 -0700 (MST)

Acknowledged! 

From: "Rosette Modiri" <[email-masked]> 
To: "Pulkit Kadian" <[email-masked]> 
Sent: Friday, February 28, 2020 3:55:04 AM 
Subject: Re: CASE1441979 

I have updated a US address in their account and please ask them if they can provide a correct proof of purchase showing the unit name, store name,.... 

From: "Pulkit Kadian" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 28 February, 2020 02:42:19 
Subject: Re: CASE1441979 

Hi Rosette, 

The customer has provided his US address: 

Mark Stuart 
Unit 48401 
808 Commerce Park Drive 
Ogdensburg, NY, 13669 

Please do let me know the further course of action as I have not replied the customer yet. 

Kind Regards, 
Pulkit 

From: "Rosette Modiri" <[email-masked]> 
To: "Pulkit Kadian" <[email-masked]> 
Sent: Saturday, February 22, 2020 3:36:29 AM 
Subject: Re: CASE1441979 

Please request the US address and let me know. 

From: "Pulkit Kadian" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 22 February, 2020 03:23:27 
Subject: CASE1441979 

Hi Rosette, 

CASE1441979- 

The customer gave the unit to the Canadian Swagtron Repair Facilities. He received the unit after repair on 21st Feb 2020 but he is still facing the issues. Now he contacted us with the following issues: 

1. The color of the light on the charger starts red then immediately turns green and there are no lights on the board while it is charging. 
2. There is a rattling sound from the inside of the unit. (Sounds like Screw or other small pieces unsecured) 
3. He is unable to provide the proof of purchase on which the vendors' name is mentioned (the only date of purchase is mentioned). 

Kind Regards, 
Pulkit Kadian