Subject: Re: CASE1442279
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Mon, 24 Feb 2020 09:17:45 -0700 (MST)

Because the refund was already processed, we won't be able to make any changes. If the card was closed but the bank account is still open, the money should still transfer to it. If the card and account were both closed, her bank should automatically send the money to the correct place. Customer can call her bank to make sure. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Monday, 24 February, 2020 21:11:28 
Subject: Re: CASE1442279 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 23 February, 2020 01:33:30 
Subject: CASE1442279 

CASE1442279 - Customer is getting a refund but the visa card which was charged has been compromised and closed, so she wants to update the card details. I told her it is very unlikely to do that but she asked to speak to someone, so forwarding this case to flag. Please guide!