Subject: Re: CASE1441257
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Fri, 21 Feb 2020 15:40:07 -0700 (MST)

Accordingly to client the app is working on their side and advised the below troubleshooting: 

Tell them to close the app turning off the bike then opening the app back up and powering the bike back on. 

Additionally, find out if there are any error messages on the app. Pictures of the error messages are prefered. 

Regards, 
Rosette 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 22 February, 2020 03:04:09 
Subject: CASE1441257 

CASE1441257 - Customer is not able to use any function with the app and it keeps showing 62% battery. He says "it connects, I’m not able to use any functions. Speed is not indicating nor is miles or any other functions. Power is always reading 62%. The only function that seems to work is path. That seems ok." 

But he has iOS, not android. It was not working on android. Has it stopped working on iOS as well?