Subject: Re: CASE1437286 X1
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Fri, 21 Feb 2020 10:08:05 -0700 (MST)

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 21 February, 2020 21:02:25 
Subject: Re: CASE1437286 X1 

She has provided the pictures, please check so I can reply to him. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Wednesday, 19 February, 2020 02:40:36 
Subject: Re: CASE1437286 X1 

Please ask the custome rto provide the picture of everything they had received and re-flag me the case. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 13 February, 2020 23:10:32 
Subject: CASE1437286 X1 

CASE1437286 - It is a X1 case, customer has received the box kit but he didn't receive the plastic to wrap the unit and DOT shipping sleeve with DOT document inside Battery Caution Label, he only received shipping label and return authorization through email. So he is asking he can send the unit only with RSL and RA or does he need above documents as well?