Subject: Re: CASE1436189 smoke case
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 20 Feb 2020 13:16:04 -0700 (MST)

Should I tell customers we need to check logo of swagtron? 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Thursday, 20 February, 2020 00:04:04 
Subject: Re: CASE1436189 smoke case 

Please with the attached pictures there's no sign of swagtron unit, we need proof of swagtron logo which can be found in the side of the wheels and the font/back of the board 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 15 February, 2020 05:02:22 
Subject: Re: CASE1436189 smoke case 

She says she is not sure from where it was brought but may be 'target'. Also, I cannot see any logo on the side of tire. please check the photos on the case as there are multiple photos 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Friday, February 14, 2020 3:51:05 AM 
Subject: Re: CASE1436189 smoke case 

Please ask for the store name. See if you can get pictures of the side of the wheels and the font/back of the board. If it is one of ours, then the Swagtron/Swagway logo will be on the front, and there should be an emblem in the middle of the wheel 

We don't a unit name called " TLC1 , control #5GP7" 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Friday, 14 February, 2020 03:25:19 
Subject: Re: CASE1436189 smoke case 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 14 February, 2020 03:03:47 
Subject: Re: CASE1436189 smoke case 

Name: Caleb & Jessica Holz 

Email : [email-masked] 

Address: 28282 white rd Perrysburg OH 43551 

Phone # : 419-577-0954 

Product model: TLC1 , control #5GP7 
Make: swagtron 

Description: started burning and smoking while in use. Our hoverboard started smoking and caught on fire while in use, we quickly put it outside and got it turned off. Model TLC1 control number 5GP7. We found out there is a recall for this reason for this hoverboard. 

Proof of purchase. We have had it for awhile and no longer have proof of purchase. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Wednesday, February 12, 2020 11:28:26 PM 
Subject: Re: CASE1436189 smoke case 

did you get the proof of purchase here ? and please see below the correct sheet , follow it 

1.Name: 
2.Email: 
3.Home address: 
4.Best contact 
5.Product make and model: 
6.What happened: 
7.Proof of purchase: 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 12 February, 2020 22:20:22 
Subject: CASE1436189 smoke case 

CASE1436189 - smoke and fire case 

Name: Caleb & Jessica Holz 
Email :[email-masked] 
Address: 28282 white rd Perrysburg OH 43551 
Phone # : 419-577-0954 
Product model: TLC1 , control #5GP7 
Make: swagtron 

"our hoverboard started smoking and caught on fire while in use, we quickly put it outside and got it turned off. Model TLC1 control number 5GP7. We found out there is a recall for this reason for this hoverboard." 

She doesn't have receipt nor have proper model number. Please check more details in the case.