Subject: Re: CASE1428555
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 20 Feb 2020 13:12:29 -0700 (MST)

27th Nov, 2019 and she got the replacement on 14th Jan 2019, so according to her warranty should start from 14th Jan and even we take this date she contacted us on 22nd Jan 2020. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Thursday, 20 February, 2020 00:50:54 
Subject: Re: CASE1428555 

when is their warranty got expired ? 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 15 February, 2020 01:22:06 
Subject: Re: CASE1428555 

any update? 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Sunday, February 2, 2020 10:42:44 PM 
Subject: Re: CASE1428555 

we only consider the original date of purchase for the warranty period. I will forward this for the free repair and let you know. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 2 February, 2020 05:03:51 
Subject: CASE1428555 

CASE1428555 - He is out of warranty, but got a replacement in Jan,. He wants us to consider Jan as expiry month still he messaged us on 22nd Jan and he got a replacement on 14th Jan,2019. I told him we consider date of purchase for warranty.