Subject: Re: Exchange
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Wed, 19 Feb 2020 09:31:31 -0700 (MST)

Please the last repair happened in Nov 2020 and I checked the picture, this looks to be a physical damage, we can not cover this 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 19 February, 2020 21:21:59 
Subject: Re: Exchange 

Hi Rosette, 

The customer has attached some photos of the unit showing the broken parts. 

Regards, 

Nazmul. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Monday, 10 February, 2020 22:17:39 
Subject: Re: Exchange 

can you please ask the customer to send us the picture of the unit, as he mentioned that it broke up into 2. We need to see the unit first before approving an exchange. 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 10 February, 2020 21:26:23 
Subject: Exchange 

Hi Rosette, 

Customer has receved his scooter from repair on november and it is not working now and customer is asking for replacement or refund. 

Case no: CASE1435086 

Regards, 

Nazmul.