Subject: Re: Exchange
From: Nazmul <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 19 Feb 2020 08:51:59 -0700 (MST)

Hi Rosette, 

The customer has attached some photos of the unit showing the broken parts. 

Regards, 

Nazmul. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Monday, 10 February, 2020 22:17:39 
Subject: Re: Exchange 

can you please ask the customer to send us the picture of the unit, as he mentioned that it broke up into 2. We need to see the unit first before approving an exchange. 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 10 February, 2020 21:26:23 
Subject: Exchange 

Hi Rosette, 

Customer has receved his scooter from repair on november and it is not working now and customer is asking for replacement or refund. 

Case no: CASE1435086 

Regards, 

Nazmul.