Subject: Re: CASE1438045
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Tue, 18 Feb 2020 13:56:14 -0700 (MST)

the unit wasn't purchased from us, so refund is not possible. please push back advise the customer to wait as the item is currently OOS 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 15 February, 2020 05:03:29 
Subject: CASE1438045 

CASE1438045 Please check this case, she has not got the unit yet after RA was created. As the unit is out of stock, she was told twice to wait for several days. She is escalated.