Subject: Re: smoke issue.
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Tue, 18 Feb 2020 12:42:01 -0700 (MST)

please reflag as soon as you get the picture. 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 19 February, 2020 00:04:31 
Subject: smoke issue. 

CASE1429753 

1. Name: Johnny Hernandez 

2. Email address: [email-masked] 

3. Home address: 
107 N 5th ST 
New Strawn KS 66839 

4. Best contact phone number: 620-481-7867 

5. Product make and model: Swagtron Swag board, t882 flux 

6. Brief Description of what happened: my son was riding his hoverboard and then it started smoking. At night, I tried to charge it and it would not charge. 

7. Proof of purchase attached in the attachment. We bought it online and I have attached the protection plan we purchased with it. 

We would charge it over night.