Subject: Re: CASE1439283
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Mon, 17 Feb 2020 11:54:17 -0700 (MST)

I checked on the website, both units have the same price, 399.99 , apologize for the inconvenience and advis ethe customer to return the wrong unit for an exchange and check if swagcycle pro is in stock or not before offering an exchange. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 17 February, 2020 23:47:53 
Subject: CASE1439283 

CASE1439283 - Customer ordered swag cycle pro but got classic. Paid $399.99 and classic cost 299.99. She has provided the photos and order number - 455499. She says she doesn't want to go to the trouble of exchanging just give me $100 back.