Subject: Re: CASE1438846
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Mon, 17 Feb 2020 11:07:21 -0700 (MST)

We will process a refund for the label. But if the customer uses the label, they will be charged the 20 dollars again. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Monday, 17 February, 2020 23:22:17 
Subject: Re: CASE1438846 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 17 February, 2020 03:45:34 
Subject: CASE1438846 

CASE1438846 - He was told to send the unit back and even bought shipping label, now he doesn't want to send the unit and want money back of RSL. I told him and pushed him back by saying it is non-refundable. But he says it doesn't make sense, and I want my money back.