Subject: Re: CASE1436189 smoke case
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Wed, 12 Feb 2020 10:58:26 -0700 (MST)

did you get the proof of purchase here ? and please see below the correct sheet , follow it 

1.Name: 
2.Email: 
3.Home address: 
4.Best contact 
5.Product make and model: 
6.What happened: 
7.Proof of purchase: 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 12 February, 2020 22:20:22 
Subject: CASE1436189 smoke case 

CASE1436189 - smoke and fire case 

Name: Caleb & Jessica Holz 
Email :[email-masked] 
Address: 28282 white rd Perrysburg OH 43551 
Phone # : 419-577-0954 
Product model: TLC1 , control #5GP7 
Make: swagtron 

"our hoverboard started smoking and caught on fire while in use, we quickly put it outside and got it turned off. Model TLC1 control number 5GP7. We found out there is a recall for this reason for this hoverboard." 

She doesn't have receipt nor have proper model number. Please check more details in the case.