Subject: Re: fire issue/smoke issue
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Wed, 12 Feb 2020 09:46:29 -0700 (MST)

please let the customer know to check their email for a message containing an authorized RA number, pre-paid UPS label, and simple return instructions. we are very sorry and the unit will be inspected by our lead tech upon arrival. 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Wednesday, 12 February, 2020 21:51:05 
Subject: Re: fire issue/smoke issue 

re-flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 12 February, 2020 20:22:49 
Subject: Re: fire issue/smoke issue 

This case is still pending 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 1 February, 2020 04:59:54 
Subject: fire issue 

CASE1431129 
Hoverboard C472867 Swagtron Support 

1. Name: Paulette Dowling 

2. Email address: [email-masked] 

3. Home address: 

11 Klag Avenue 
Trenton NJ 08638 

4. Best contact phone number: 856-571-9444 

5. Product make and model: Swagtron Hero Hoverboard 

6. Brief Description of what happened: 
After charging for an hour the hoverboard started making noises then It started smoking Monday January 27, 2020. It only chargers for an hour. 

7. Proof of purchase : pict attach.