Subject: Re: CASE1397580
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Tue, 11 Feb 2020 09:15:15 -0700 (MST)

Please inform the customer we are expecting the model item back in stock in 2 weeks and then we will go from there. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 20:03:52 
Subject: CASE1397580 

CASE1397580 Custome received a defective unit and sent to us as we had to exchange it. When he 1st contacted me regarding update, SO wasn't created not ticked in received in warehouse, so I told him as soon it is updated we will get back to you. After that SO was created but the unit is on backordered. He is upset and doesn't want a exchange but refund. Please guide!