Subject: CASE1397580
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 11 Feb 2020 07:33:52 -0700 (MST)

CASE1397580 Custome received a defective unit and sent to us as we had to exchange it. When he 1st contacted me regarding update, SO wasn't created not ticked in received in warehouse, so I told him as soon it is updated we will get back to you. After that SO was created but the unit is on backordered. He is upset and doesn't want a exchange but refund. Please guide!