Subject: Re: Need to be flagged
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Mon, 10 Feb 2020 11:08:40 -0700 (MST)

please try to tell the customer to send the unit and the technician will either repair or exchange. From the email you sent before, you only mention repair. 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 8 February, 2020 20:19:02 
Subject: Need to be flagged 

Hi Rosette, 

The customer has received back his unit from repair and as per the customer, it has not been repaired now asking for an exchange. I have created return authorization for repair. 

Unit is Swagtron SG-5, black and Case number is- CASE1434289 

Regards, 

Nazmul.