Subject: IMPORTANT UPDATE - SG-2 PLUS
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 5 Feb 2020 09:35:17 -0700 (MST)

Hi Team, 

Please remember, for Swagtron.com purchases of Swagger 2 Plus, we can refund past 30 days and also keep in mind that this model's warranty is 90 days, so we wouldn't offer refund past 90 days. 

TEMPLATE FOR SWAGGER 2 PLUS 

We are very sorry to learn that you are having issues with your Swagger 2 Plus scooter. Due to inventory problems, we are unfortunately unable to repair or replace this model. We would be happy to refund the unit if it was purchased from Swagtron.com. If you had purchased from any other vendor, please kindly contact them for a refund. 
If you are unable to obtain a refund, please do let us know so we can explore other replacement options. 

We do apologize for this inconvenience. 

Please let me know if you have any questions. 

Kind Regards, 
Rosette