Subject: Change the RA from repair to exchange
From: Nazmul <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 4 Feb 2020 14:09:11 -0700 (MST)

Hi Rosette, 

The customer came on chat and asking for a refund. Since the customer is out of 30 days return policy I have denied a refund, now the customer asking for an exchange. 

RA: RA159154 

Regards, 

Nazmul.