Subject: Re: CASE1432627
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Tue, 4 Feb 2020 12:37:29 -0700 (MST)

Update from Ashley: 

If the customer can not give us the name of the store and all they can say is a disount store, we are not going to authorize a one time courtesy. They would need to provide a real proof of purchase listing the item and the store name for us to consider it 
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Please we need a valid POP here in order to approve a courtesy repair. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Monday, 3 February, 2020 01:59:39 
Subject: Re: CASE1432627 

flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 3 February, 2020 01:33:31 
Subject: CASE1432627 

The customer got the unit from some discount store and facing charging issues with the unit. 

Want courtesy repair 

CASE1432627