Subject: Re: CASE1432277 SG-5 pro upgrade
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Mon, 3 Feb 2020 12:28:13 -0700 (MST)

new RA has been created for ADV RPL and RSL is provided as well. New RA created, please have the customer contact us when the old item is shipped and we can order the correct item for them. He included the proper sku number in the new RA, RA160842 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Monday, 3 February, 2020 22:24:16 
Subject: Re: CASE1432277 SG-5 pro upgrade 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 3 February, 2020 03:24:09 
Subject: Re: CASE1432277 SG-5 pro upgrade 

Nope, she has provided the photos, please check, 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Sunday, February 2, 2020 11:02:32 PM 
Subject: Re: CASE1432277 SG-5 pro upgrade 

Please tell the customer to forward the picture of the scooter received, as this was already approved to SG-5 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 2 February, 2020 03:22:09 
Subject: CASE1432277 SG-5 pro upgrade 

CASE1432277 - Customer was promised to get an adv replacement and upgrade to SG-5 from SG-3 by Christine as per the RA's internal note. But after a long time wait, the customer received SG-3.