Subject: Re: CASE1424617
From: Pankaj Thapliyal <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 31 Jan 2020 12:17:06 -0700 (MST)

He wants the LCD assembly free. It is for $39.99. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Friday, January 24, 2020 2:36:33 AM 
Subject: Re: CASE1424617 

we can't open a UPS damage claim as they don't have the original package, they have to send this for repair if customer refused to send the unit in for repair please proceed with the SO as previously discussed 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 24 January, 2020 01:09:01 
Subject: Re: CASE1424617 

609 220-5931 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 21:20:13 
Subject: Re: CASE1424617 

Please get the picture of the box and customer's phone number. We'll follow UPS damage claim. 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 20:36:28 
Subject: Re: CASE1424617 

customer is saying that he got the unit broken and it was delivered on 6 of January. SO1412305 

He wants the LCD assembly free. It is for $39.99. 

CASE1424617 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 04:10:03 
Subject: Re: CASE1424617 

flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 04:05:27 
Subject: CASE1424617 

CASE1424617 

Customer want power button for swagcycle envy 

confirm me the SKU