Subject: Re: return to sender
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Fri, 31 Jan 2020 09:30:05 -0700 (MST)

This has been sending to the warehouse team in California to get it checked in and refunded. Advise the customer to be patient, the issue has been forwarded to our escalated team 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 31 January, 2020 20:07:14 
Subject: Re: return to sender 

Any update now....customer is waiting from too many days. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Monday, January 27, 2020 11:34:03 PM 
Subject: Re: return to sender 

re-flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, January 27, 2020 8:23:24 PM 
Subject: Re: return to sender 

any update, it is pending from 4 days 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, January 26, 2020 8:16:45 PM 
Subject: Re: return to sender 

The customer is chasing. Reverting on a daily basis. 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, January 25, 2020 3:24:09 AM 
Subject: Re: return to sender 

any update 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Thursday, 23 January, 2020 22:30:03 
Subject: Re: return to sender 

flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 23 January, 2020 20:36:52 
Subject: return to sender 

The customer was getting delayed in a refund as we did not get the unit back in our warehouse. 

CASE1427964 

RA158754 

1Z6AE2020399968924 it is returned to sender