Subject: Re: CASE1431137 doesn't have receipt
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Thu, 30 Jan 2020 13:39:36 -0700 (MST)

Ryan is going to change the RA to refund and create a credit memo as well 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 31 January, 2020 01:10:47 
Subject: CASE1431137 doesn't have receipt 

[email-masked] - the customer came on chat and said " I had an RMA for an exchange, but I would like to change it to a refund. # RA156023" 

The unit was sent in December of 17th, received by us but SO has not been created yet. Unit is SG-5 Black. The customer says he was offered refund as well but he chose to exchange.