Subject: CASE1431137 doesn't have receipt
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 30 Jan 2020 12:40:47 -0700 (MST)

[email-masked] - the customer came on chat and said " I had an RMA for an exchange, but I would like to change it to a refund. # RA156023" 

The unit was sent in December of 17th, received by us but SO has not been created yet. Unit is SG-5 Black. The customer says he was offered refund as well but he chose to exchange.