Subject: Re: smoke and plastic burning smell
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Wed, 29 Jan 2020 08:44:23 -0700 (MST)

please ask for picture if there are any 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, January 28, 2020 4:50:19 AM 
Subject: Re: smoke and plastic burning smell 

The customer says "Yes it was being used. It is normally charged for 6 hours as per the instructions" 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Monday, January 27, 2020 9:42:12 PM 
Subject: Re: smoke and plastic burning smell 

Please can you check these details with customer : 

Was the item being used at the time? was it being charged, and for how long is it normally charged? 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, January 27, 2020 9:11:43 PM 
Subject: smoke and plastic burning smell 

CASE1430053 - Customer smells plastic burning smell and smoke as well. 
Austin Cowden 
[email-masked] 
1 ninth st Kingston, NH 03848 
603-395-7983 
Swagtron Hero Hoverboard 

The unit started smoking with a strong burning plastic smell. Won’t turn on or operate now.