Subject: Shipping info
From: Saifullah Kar <[email-masked]>
To: Swagtron <[email-masked]>
Date: Tue, 28 Jan 2020 11:44:05 -0700 (MST)

Hi Team, 

If the customer says that UPS staff is asking him/her to remove the battery, Please advise the customer that if it's not an authorized UPS hub or counter, that they can insist on whatever regulations they want, HOWEVER if the customer uses an authorized HUB or counter, they should not need any special labels or to separate the battery at all. 

Regards 

Saifullah