Subject: Re: CASE1415780
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Mon, 27 Jan 2020 16:34:01 -0700 (MST)

suggest they send it in for repair anyways because that whole part might need to be addressed by our techs. If they push back, I'd create the SO with 2000kw 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Tuesday, 28 January, 2020 04:24:32 
Subject: Re: CASE1415780 

flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 27 January, 2020 23:45:09 
Subject: CASE1415780 

CASE1415780 

Please do let me know, is it flagged with you or not 

Customer is looking for the plastic part that the screw goes into. 

Customer has also shared the images.