Subject: Re: CASE1428497
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Mon, 27 Jan 2020 10:06:36 -0700 (MST)

flagged it to debbie 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, January 27, 2020 8:39:27 PM 
Subject: CASE1428497 

CASE1428497----with the email---- [email-masked] 

SO1415647----with the email--- [ mailto:[email-masked] | [email-masked] ] 

customer is saying that her unit is defective form the beginning and she had called us for it and we have placed the SO for repair KIT which is changed by the Debbie for the paid part for $6. 

The customer does not want to pay for it and nor she wants to send the unit to us for repair. 

She is giving the threat of posting reviews also.