Subject: CASE1428497
From: Pankaj Thapliyal <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 27 Jan 2020 08:09:27 -0700 (MST)

CASE1428497----with the email---- [email-masked] 

SO1415647----with the email--- [ mailto:[email-masked] | [email-masked] ] 

customer is saying that her unit is defective form the beginning and she had called us for it and we have placed the SO for repair KIT which is changed by the Debbie for the paid part for $6. 

The customer does not want to pay for it and nor she wants to send the unit to us for repair. 

She is giving the threat of posting reviews also.