Subject: Re: Escalated case
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 25 Jan 2020 07:10:16 -0700 (MST)

Please get an update, the customer replies and waiting for the response. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Friday, January 3, 2020 3:14:52 AM 
Subject: Re: Escalated case 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 3 January, 2020 02:26:01 
Subject: Re: Escalated case 

Customer’s name - Manuel Fernandez 
Customer’s email address - [email-masked] 
Customer’s home address 1140 Echo Park Avenue LA, CA 90026 
Best contact phone number - 917-804-7283 
Product make and model - NG-1 
Brief Description of what happened - smoking burning smell while charging 
Proof of purchase -Proof receipt photo included 

From: "Mohd Samar. Iqbal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, January 3, 2020 2:19:23 AM 
Subject: Escalated case 

CASE1407807 - Burning smell comes whenever you try to charge the battery. He has provided all the details.