Subject: Re: Customer want the clamp for the lcd screen
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Fri, 24 Jan 2020 14:45:53 -0700 (MST)

Update from Ryan: 

comparing that picture to our EB-7 here, it looks like the part of the clamp that is molded directly onto the screen is broken off. Thus, the customer would need the entice LCD screen replaced. It would be best for them to send it in for a repair, as it is not easy to disconnect the electrical cable. 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 24 January, 2020 22:00:17 
Subject: Customer want the clamp for the lcd screen 

Customer want the clamp for the lcd screen, as a courtesy 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=76469572 | CASE1400343 ]