Subject: order# CLT218704 / 112-3322407-3714619
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Thu, 23 Jan 2020 10:28:26 -0700 (MST)

Hi team, 

If you go to a customer page and see that they have orders with CLT followed by a number, that means the customer page is for our ebay store (Claimthis), this is not a Swagtron page. Please do not process any transactions off of a customer page for a different storefront. If the customer bought from a different store front and comes to chat for a Swagtron related issue, please direct them to fill out the RMA form to keep our stores separate and confidential. 

In a situation where you can see the purchase but the customer is somehow not able to provide a proof of purchase, you can of course still approve their request. 
Other examples: 

C2528831 Juanita Hostos 
C2522524 Melo Johnson 

If you have any questions, please do let me know. 

Regards, 
Rosette