Subject: Need approval for courtesy part
From: Nazmul <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 22 Jan 2020 14:31:57 -0700 (MST)

Hi Rosette, 

Customer received an exchanged gift which was purchased from amazon and he does not have the receipt. As per the customer, it comes without the handlebar and charger so I have created a paid ales order for the parts. Now the customer is complaining about why should I pay for the parts that were missing from the box. 

Case number-CASE1424155 

SO number-SO1419002 

Regards, 

Nazmul.