Subject: Re: Smoked and burnt unit
From: Rosette Modiri <[email-masked]>
To: sumit prajapati <[email-masked]>
Date: Mon, 20 Jan 2020 15:28:49 -0700 (MST)

flagged 

From: "sumit prajapati" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 21 January, 2020 03:21:15 
Subject: Smoked and burnt unit 

Hi, 

The customer complaint smoked and burnt unit. The user got injured also. 

Case: CASE1427342 

1) Erin Lesnock 
2) [email-masked] 
3) 1120 Alexis Ave NE Corydon IN 47112 
4) 616-820-5112 
5) Swagtron T580 
6) January 15, 2020 my 8year old daughter went to unplug her hoverboard after it had been charging for a few hours (about 3). She held the charger nearest the hoverboard with thumb and fingers and pulled plug backwards to remove from hoverboard, placing her other hand on the hoverboard to steady it as she pulled the cord out. Upon the charger removing from the port, it brushed against the hand that was steadying the hoverboard, causing instant redness, leaving a black smudge (presumably from the melted plastic). 
7) attached Amazon invoice.