Subject: Re: Please confirm the model name of the unit it's not looking like a swagtron product. customer wants a repair.
From: Rosette Modiri <[email-masked]>
To: Shaitan Singh <[email-masked]>
Date: Mon, 20 Jan 2020 14:50:07 -0700 (MST)

This is the update from Ryan : 

CASE1425489 this doesn't seem to be our board. The plastic has a textured matte finish, and the shape of the lights on the top don't seem to match any board we have ever produced. I really doubt this is our unit. But I am sending the case number to someone else to look it over just to be sure. 

From: "Rosette Modiri" <[email-masked]> 
To: "Shaitan Singh" <[email-masked]> 
Sent: Sunday, 19 January, 2020 22:34:40 
Subject: Re: Please confirm the model name of the unit it's not looking like a swagtron product. customer wants a repair. 

flagged 

From: "Shaitan Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 19 January, 2020 21:37:51 
Subject: Please confirm the model name of the unit it's not looking like a swagtron product. customer wants a repair. 

CASE1425489 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=77960465 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=77960465 ]