Subject: Re: Smoke
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Sun, 19 Jan 2020 13:40:09 -0700 (MST)

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 20 January, 2020 01:57:48 
Subject: Smoke 

CASE1425349 - Customer says smoke started coming out as the wheel got stuck. His message " I recently bought 2 of your hoverboards from Walmart over the Christmas holiday and yesterday one of them wouldn’t work and started smoking and the other one just constantly beeps even after it’s fully charged so question is what is there that I can do to get the problems resolved?" 

He has provided all 6 information : 
1. Ian McAuley 
2. [email-masked] 
3. 1887 N Delsea Dr unit 148 
4. 856-265-9541 
5. Model No. T882 HERO, Make Swagboard hero 
6. Right side wheel locked up and started smoking and it kept beeping and it beeped for at least 8 hours and finally stopped beeping . Tried this morning and wouldn't do nothing 
7.  

This is the second hoverboard when he goes to ride it after it’s fully charged it just constantly beeps while he’s riding it