Subject: Fwd: Swagtron Swagger 2
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Sun, 19 Jan 2020 13:12:47 -0700 (MST)

From: "Rosette Modiri" <[email-masked]> 
To: "Swagtron" <[email-masked]> 
Sent: Thursday, 21 November, 2019 02:04:19 
Subject: Swagtron Swagger 2 

Hi Team, 

FYI: 

We are going to stop selling the Swagger 2 Plus scooter as it currently does not meet Swagtron's standards. They will be taken off of Swagtron.com and Amazon.com -- but please note, this is NOT a recall. Do not use the term "recall"! For customers who contact us about a problem with their Swagger 2 Plus (not to be mistaken with the regular Swagger 2/SG2!!), please let them know we are unable to repair or replace this model, and they would need to obtain a Refund. We can refund Swagtron.com customers past 30 days for this model. Amazon should also be able to refund their customers as we have notified them about this issue. We can possibly provide another replacement option for the customer, but currently do not have another available scooter in the same price range. Refund is preferable, or consult with supervisor for other options. Depending on the situation, we may also offer a discount on a future purchase for customer satisfaction, case by case & with supervisor approval. 

Kind Regards, 
Rosette