Subject: Re: Discount
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Sun, 19 Jan 2020 10:28:16 -0700 (MST)

please apologize for the error email previously sent and inform the customer that the coupon code can't be applied once the order is placed but you can offer them a refund if the wish so as they're still within the holiday refund period 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 19 January, 2020 20:12:29 
Subject: Discount 

Dear Rosette, 

Customer forgets to apply shop2019 and ask to refund the discounted amount and someone replied from my ID on 12/3/2019 that the customer will get the discounted amount refunded and now the customer is asking for the refund. 

Case no- CASE1394356 

Regards, 

Nazmul.