Subject: Re: Need approval for remote
From: Rosette Modiri <[email-masked]>
To: sumit prajapati <[email-masked]>
Date: Fri, 17 Jan 2020 14:44:26 -0700 (MST)

Please ask the customer which remote they have, then if it's LCD screen remote , advise them to follow the below instructions: 

CASE1421652/SO1413290: I don't see where in the case the customer stated what model of remote they have. And, judging by the fact that they mentioned that the controller is flashing a 'not paired' symbol, I would assume they have an LCD screen remote. If that is the case, have them follow these pairing steps, and remember, they must be done quickly where stated. 

Swagboard Sync instructions 

1) Turn BOTH items off 

2) Wait 60 seconds 

(The next steps must be done QUICKLY) 

3)Turn on Skateboard 

4) Quickly turn on the remote 

5)press both the left and right buttons on your remote (Acceleration and Deceleration Buttons) for approximately 5 seconds. 

This will permanently associate the skateboard and remote (IF these buttons are pressed again for another 5 second duration the sync process will be canceled). 

From: "Rosette Modiri" <[email-masked]> 
To: "sumit prajapati" <[email-masked]> 
Sent: Saturday, 18 January, 2020 03:00:20 
Subject: Re: Need approval for remote 

re-flagged 

From: "sumit prajapati" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 18 January, 2020 02:14:54 
Subject: Re: Need approval for remote 

Is there any update for it? 

From: "Rosette Modiri" <[email-masked]> 
To: "sumit prajapati" <[email-masked]> 
Sent: Tuesday, January 14, 2020 12:16:24 AM 
Subject: Re: Need approval for remote 

flagged 

From: "sumit prajapati" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, January 13, 2020 10:14:46 PM 
Subject: Need approval for remote 

Hi, 

The customer request for remote worth $29,99. As the received remote with skateboard NG-1 is not pairing. 

Case: CASE1421652