Subject: Productivity report from Jan 1-13
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Thu, 16 Jan 2020 08:58:08 -0700 (MST)

Hi Team, 

Please find below the productivity report and we have noticed that most of the agents have low productivity. 

Everyone has to close 90 items daily, (emails+chats). Going forward, as discussed I need everyone to hit the productivity target. 

@Saifullah, please keep an eye on this. 

	

CHAT 	

CASE 	

TOTAL 	

AVG/DAY 	

Mohd 	

232 	

140 	

372 	

34 	

Nazmul 	

271 	

267 	

538 	

49 	

Pankaj 	

303 	

65 	

368 	

31 	

Saifullah 	

35 	

575 	

610 	

55 	

Shaitan 	

190 	

84 	

274 	

27 	

Sumit 	

154 	

389 	

543 	

49 	

Yarngam 	

425 	

71 	

496 	

45 	

Rosette 	

15 	

0 	

15 	

2 	

Gaurav 	

0 	

53 	

53 	

18 	Overnight 

Aastha 	

0 	

81 	

81 	

14 	Overnight 

Kind Regards, 
Rosette