Subject: Re: escalated
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 15 Jan 2020 08:04:54 -0700 (MST)

Any update? 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Sunday, January 5, 2020 2:17:10 AM 
Subject: Re: escalated 

this was flagged to Ryan, no update yet 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 5 January, 2020 02:05:17 
Subject: Re: escalated 

Any reply to this case? What should I reply as it is an open case. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Friday, January 3, 2020 8:56:39 PM 
Subject: Re: escalated 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 3 January, 2020 19:27:41 
Subject: escalated 

CASE1410730 - Refund has been processed but the customer doesn't want it. He wants a new unit and expecting call, this is his number - (440) 812-2769.