Subject: Re: used unit
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Fri, 10 Jan 2020 14:13:22 -0700 (MST)

We would not open a Damage Claim for that situation. Please apologize to the customer and let them know we are happy to replace it. Then we can process the RA for an exchange 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 11 January, 2020 00:28:27 
Subject: Re: used unit 

Subject: used unit 

6267105889 

[ mailto:[email-masked] | [email-masked] ] 
C2549477 Emily Chen 

customer said he received refurbished unit 

wanst to return